As with any new device, there are going to be some kinks to work out. There might be some bad apples in the bunch or other problems that will require you to get assistance. Out of everyone I've talked to about the Fire, maybe 1% has had a serious problem, and in the unlikely event that's you, we're going to go through the steps you can take to correct the situation.
If you haven't already, you can check out Amazon's official Getting Started guide for details about connecting to Wi-Fi, registering, and setting up your accounts. And then there's always calling customer support to fall back on. The number is (800) 201-7575. If you find you have a defective Kindle Fire, the likely result is that you'll be mailed a new one free of charge.
But for now we're going to be taking a look at some things you can do found on Amazon's Kindle Fire Troubleshooting page.
Of the few issues I've come across, most of them have to do with registering the device. Most people will find their devices pre-registered to their accounts, but if for some reason that's not the case, here's what you do. If you're on your computer, go to "Manage Your Kindle," enter the 16-digit serial number and hit enter. If you're on your Fire. Tap the "More" icon, then "My Account," and then hit register and fill out your account information. If these methods don't work for you, it's time to call.
Another possible problem is that your Fire isn't connecting properly to your Wi-Fi signal. First, make sure your wireless router is functioning properly. Unplug it and then plug it in. A good video for connecting your Fire to Wi-Fi can be found here. And then don't forget there's a great app that might prove useful for finding signals when you're not at home called. Wi-fi Analyzer. If you're unable to connect after checking the video and following the steps, call customer service.
Lastly, there's the remote possibility that your Kindle will have trouble turning on or functioning at all. You may need to charge the battery. Note that it'll charge more quickly if you turn off Wi-Fi. But again, if you can't get your Fire to do anything, call Customer Service and have them send you a new one.
It can be really disappointing to find yourself getting a defective device, but these things do happen. In the unlikely scenario that you have to experience this, you can be sure that Amazon is going to do everything possible to make the situation right, either by accessing your device and checking on it, or putting a new Kindle Fire in your hands as quickly as possible.
Stay tuned for some fun game apps later this afternoon!
